Your questions answered. Here to help

 
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We understand that you may have questions you need answered before you come and see us. 

To help you feel as informed as possible, we’ve collected some of our patients’ most frequently asked questions for you to look through.

And if you can’t find an answer to your question, please don’t worry. Simply get in touch and our team will do their very best to answer any queries you may have.  

We’ve tried to make the process as easy as possible for you. You can book an appointment by calling our reception team or booking online.

Yes. We do our best to see urgent cases as quickly as possible. The earlier in the day you contact us the better. 

No. We understand that mobility and face-to-face appointments can be challenging for some patients, so you can request a telephone or video consultation if you’d prefer. 

Patients under 18 years must have an initial face-to-face appointment but can be seen remotely for a follow-up appointment if our GPs feel this is appropriate. 

Before your initial appointment, you’ll need to complete an HCA online registration and our New Patient Questionnaire 48 hours before your appointment. 

When it comes to details of previous health conditions and medications, we ask that you send these to the practice inbox: azgp@hcahealthcare.co.uk  at least 24 hours prior to your appointment. It helps us to prepare properly and reduces stress for our patients on the day of the consultation itself.

And don’t worry – we’ll send you all the links you’ll need before the appointment, so you’ll have all the information you’ll need. 

All patients aged under 18 will need be accompanied by a parent or a legal guardian. 

If you’re registering your child and they’re under 18, please contact our medical secretary at: azgp@hcahealthcare.co.uk  or on 02070794269  to get a copy of our A-Z General Practice child registration form to ensure the appointment can go ahead.

 

Yes, we send all our prescriptions electronically to your home through the Pharmacierge service . Alternatively you can collect them from their pharmacy on Wimpole Street.

We have an on-site urgent care centre if you, or a member of your family, need immediate medical attention. However, if it’s an emergency (chest pain, loss of consciousness, signs of stroke, bleeding or broken bones) then you should go to an Accident and Emergency department

Through our relationship with HCA Healthcare UK, we’re able to offer you access to a wide range of specialties, in state-of-the-art facilities throughout London. 

If you’d like more information, please don’t hesitate to get in touch.

Many consultants require a GP referral letter, which may have to be addressed to a specific specialist. And if you’re using a medical insurance policy, a formal letter of referral is often needed before you can have your treatment. 

In either case, it’s no problem, and something we can provide you with as long as we’ve seen and examined you. In your referral, we’ll cover the medical concern, your medical history, plus any other relevant information that might help to assess your case quickly and effectively.

While there’s no parking at The Wellington Hospital Outpatients, there’s some metered parking on the streets around the centre. There’s also an independent multi-story car park in St John's Wood, and an NCP in Maida Vale.

The Wellington Hospital also runs a customer shuttle bus between its four main buildings, and you can access this service at any of our main receptions. 

How to book an appointment

Book your consultation

Booking an appointment with us couldn’t be simpler. Simply call our reception team, email us, or use the online booking form.